Teaching Quality Manager, English Online (UK / Australia / India)
Deadline: Fri 10 May 2024 00:00:00 UTC
- Deadline: Fri 10 May 2024 00:00:00 UTC
- Online, Australia, India, United Kingdom: Online.
- British Council English Online
- Experience: 5 YEARS
- Number of positions: 2
- Degree Required
Details of Position
Main Accountabilities:
The main focus is supporting and managing teachers to delivering quality online teaching and effective learning of English.
This includes:
- Supporting the Teaching Operations Lead in recruitment and selection of online teachers
- Onboarding new teachers and conducting teacher needs analyses
- Delivering ongoing product orientation and training to teachers
- Regular observation of classes, monitoring teaching quality and student experience
- Leading a large cohort of teachers and motivating them to be brand ambassadors
- Acting as a role model for good classroom practice by encouraging teachers to observe you teaching and doing demonstration lessons
- Routinely monitoring developments in online teaching pedagogy and practice and bringing these to the attention of teachers through presentations and practical sessions
- Dealing with last-minute scheduling changes, unplanned absences and other logistical elements
- Implementing procedures and practices to aid teacher retention
- Contributing to the evaluation and improvement of the classroom experience to meet students' needs, by actively working as a member of the English Online Teaching Delivery team
- Working closely with the Sales and Customer Service team to deal with academic enquiries or complaints, ensuring teachers are fully briefed and consulted where appropriate
Additional job details:
This is a full-time post.
The post holder will work 100% online.
The post holder will work a fixed working week. You must be available to work one of the following shifts (please specify your preference in your supporting statement):
Sundays-Thursdays 05:00-13:00 UK time (including lunch break).
Mondays-Fridays 00:00-08:00 UK time (including lunch break).
The post holder will not have a regular teaching timetable but will be required to substitute at short notice.
You must be based in either the UK, Australia or India at the time of applying and have the right to work in the country in which you reside. We do not provide relocation or visa support.
The main focus is supporting and managing teachers to delivering quality online teaching and effective learning of English.
This includes:
- Supporting the Teaching Operations Lead in recruitment and selection of online teachers
- Onboarding new teachers and conducting teacher needs analyses
- Delivering ongoing product orientation and training to teachers
- Regular observation of classes, monitoring teaching quality and student experience
- Leading a large cohort of teachers and motivating them to be brand ambassadors
- Acting as a role model for good classroom practice by encouraging teachers to observe you teaching and doing demonstration lessons
- Routinely monitoring developments in online teaching pedagogy and practice and bringing these to the attention of teachers through presentations and practical sessions
- Dealing with last-minute scheduling changes, unplanned absences and other logistical elements
- Implementing procedures and practices to aid teacher retention
- Contributing to the evaluation and improvement of the classroom experience to meet students' needs, by actively working as a member of the English Online Teaching Delivery team
- Working closely with the Sales and Customer Service team to deal with academic enquiries or complaints, ensuring teachers are fully briefed and consulted where appropriate
Additional job details:
This is a full-time post.
The post holder will work 100% online.
The post holder will work a fixed working week. You must be available to work one of the following shifts (please specify your preference in your supporting statement):
Sundays-Thursdays 05:00-13:00 UK time (including lunch break).
Mondays-Fridays 00:00-08:00 UK time (including lunch break).
The post holder will not have a regular teaching timetable but will be required to substitute at short notice.
You must be based in either the UK, Australia or India at the time of applying and have the right to work in the country in which you reside. We do not provide relocation or visa support.
Qualifications
Essential requirements for the role:
Undergraduate degree
TEFL-Q qualification (Diploma-level EFL/TESOL), or equivalent as recognised by the British Council.
2 years post-diploma i.e. DELTA/Trinity Diploma TESOL teaching experience
Extensive knowledge and experience in online teacher training
Experience managing EFL teachers remotely
Experience working with hourly-paid teachers and/or non-permanent workers
Experience teaching adults General and Business English and IELTS preparation (800+ hours)
Desirable requirements:
Relevant IH Certificate / Diploma in ELT Management, or similar.
Relevant Masters
Experience in accessibility of online teaching products
Experience working online with students with AEN
Experience delivering presentations/webinars for ELT conferences
Undergraduate degree
TEFL-Q qualification (Diploma-level EFL/TESOL), or equivalent as recognised by the British Council.
2 years post-diploma i.e. DELTA/Trinity Diploma TESOL teaching experience
Extensive knowledge and experience in online teacher training
Experience managing EFL teachers remotely
Experience working with hourly-paid teachers and/or non-permanent workers
Experience teaching adults General and Business English and IELTS preparation (800+ hours)
Desirable requirements:
Relevant IH Certificate / Diploma in ELT Management, or similar.
Relevant Masters
Experience in accessibility of online teaching products
Experience working online with students with AEN
Experience delivering presentations/webinars for ELT conferences
Salary and Benefits
Successful applicants will not be employed directly by the British Council. Individuals will be engaged on contracts by our local payroll partner in the UK, Australia or India. Introductions to the payroll partners and any subsequent engagement will be managed by Comensura, our outsourced recruitment partner. If your application is successful, you will be contacted by our contracting and payroll partner and as such you agree to your contact information being shared with our contracting and payroll partner.
Job Summary
An exciting opportunity to join the British Council English Online team as Teaching Quality Manager. Empower teachers through first-level support and academic management. Drive academic excellence with hands-on involvement in teacher recruitment and training, performance management, product development and classroom experience. A fully remote role, for candidates based in the UK, Australia or India only, with the flexibility to shape a premium learning offer.
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