To maintain user privacy and to ensure all support requests are logged, we offer support via this form or by email at firstname.lastname@example.org. Please note that we are unable to offer support by telephone or social networks. If requesting support related to a TEFL.com account, please ensure you include your registered email address and/or username or client ID. We endeavour to reply to support requests on day of submission. If you do not hear from us within 24 hours, please re-submit your request.