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Teacher and Student Support Specialist

Guided e-Learning Logo
  • Online, United Kingdom: Online.
  • Guided e-Learning
  • Experience: NOT APPLICABLE
  • Number of positions: 1

Job Summary

Details of Position

GEL is the leading online service for English language schools and IELTS training.
We are looking for someone with experience of working at English language schools to provide support for students, teachers and administrators using our platforms. No experience of our platforms is necessary, as full training will be provided.
This is a full-time position based in London with UK office hours but we allow all of our staff to work remotely.

Qualifications

The ideal candidate has:
1. Experience of working in a language school in the UK or elsewhere.
2. Experience of working with people whose first language is not English.
3. A kind and friendly manner with great interpersonal skills.
4. A good level of computer literacy - the job will involve using an online request system, google docs and gmail.

Salary and Benefits

This is a full-time permanent position with salary to be discussed at interview.

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Job Summary

The role:
1. Helping our users with the platform - everyone from students to school owners.
2. Keeping our documentation and answer bots complete and up-to-date.
3. Accurately classifying and logging requests, keeping detailed notes throughout the lifecycle of a request
4. Working with the technical team to prioritise and escalate technical requests.
5. Working with the product managers and director of product development on new feature and change requests.


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