Handling Student Complaints

Few would doubt that we are now living in a world of ever increasing expectations on the part of the consumer.  Everyone wants a bigger, better, TV; faster broadband; and more choice in everything. What’s more, these expectations are not confined to goods and services; they also apply to education.  Students learning English as a Foreign Language, particularly those in the private sector, are becoming more aware of their role as consumers and are becoming increasingly strident if...

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