Software Support and Training Advisor

Deadline: Sat 30 Sep 2017 00:00:00 GMT
Applicants with the appropriate legal status for employment in the European Union preferred
  • United Kingdom, Hammersmith, London
  • Schoolworks
  • Experience: NOT APPLICABLE
  • Positions: 1
  • Degree Required

Job Summary

Typical tasks
Prioritisation and responding to issues raised
Communication via emails, phone calls and web meetings
Write up of help documents and explanations
Updating our helpdesk ticketing system
Investigating bugs or configuration issues
Training clients
Setup and configuration of Schoolworks and Salesforce
Working with the development team to resolve issues and communicate responses
We are a small company (with big ambitions) so there is a lot of scope to do various roles as we grow.

Details of Position

We are are a software company who provides a disruptive cloud school management system to the EFL sector. Our new software application is built on the Salesforce cloud platform which provides a unique way for our clients to manage their students, teachers, scheduling, compliance, academic, agency, sales and finance from any device, anywhere, anytime.
We are looking for a new member of the team to join our support and training team.
You may be a teacher, trainer or administrator that has a strong interest in technology or you may have previous support experience.
The role would suit someone who is curious, enjoys solving problems, loves new technology and learning new things.
This is a multi-faceted, challenging role and you will be given on the job training including exposure to Salesforce CRM, the worlds number one CRM platform.
If you’re looking for a change in career this offers an exciting opportunity and we promise you won’t be bored!

Please only apply if you are available for an interview in London.


Skills required
High level of curiosity
Ability to understand problems and find solutions
Strong communication skills
Time management skill
Team working skills
Basic project management skills
Basic understanding of finance
Prefer a relevant degree or qualification but this is not essential.

Salary and Benefits

Remuneration based on skills and experience.
£30,000 to £40,000, pension and additional annual bonus based on company and individual performance

Company Details




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