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Country Manager - Institute Director

Deadline: Mon 01 Nov 2021 00:00:00 UTC
  • Deadline: Mon 01 Nov 2021 00:00:00 UTC
  • Peru: Cusco, Peru.
  • Maximo Nivel International
  • Experience: 5 YEARS
  • Positions: 1
  • Degree Required

Job Summary

Country Manager/Institute Director needed for busy Study Abroad & ESL institute based in Cusco, Peru. We are seeking an experienced General Manager with knowledge of both academic- and tourism-based operations. Applicants should be experienced managing a full Profit & Loss and directly leading teams of at least 35 people. Fluent English and Spanish is required.

Details of Position

The Country Manager is the lead director for the entire institute in Cusco, Peru and is responsible for all teams and all functions including: International Programs, National Programs, Academics, and Maintenance & Security, as well as scheduling, training, sales, and client service. Accounting reports to the Country Manager on a dotted-line basis.

The Country Manager reports to the Chief Operating Officer of Maximo Nivel, who is based in Costa Rica. The Peru institute has a team ranging up to 65 people. The Country Manager works closely with Maximo Nivel's Executive Team and with their Country Manager counterparts in Costa Rica and Guatemala.

INTERNATIONAL PROGRAMS (Team includes Director and 4 team members)
- Develop and manage international programs (Volunteer, Internship, Spanish, TEFL, etc.)
- Develop new project sites, internships, and accommodation options
- Sell and schedule Spanish language programs
- Sell add-on travel programs and tourism services
- Manage daily operations: Airport pick-up, orientation/welcome, travel details, site visits, etc.
- Lead all client service and problem-solving
- Coordinate volunteer donations and other aid

NATIONAL PROGRAMS (Team includes Director and 3 team members)
- Effectively sell English language programs
- Manage the placement testing and matriculation process
- Develop corporate and other offsite accounts
- Manage monthly and annual class scheduling

ACADEMICS (Team includes Director and 25 teachers and 3 admin people)
- Teacher recruiting and management
- Materials inventory
- Curriculum management

MAINTENANCE & SECURITY (Team includes 1 Director and 4 team members)
- Purchasing
- Inventory reconciliations
- Building upkeep
- Security

ACCOUNTING (Team includes 2 Accountants)
- Manage in-store revenue and daily cash out
- Payables
- Daily, monthly, and ad hoc reporting (e.g. Flash Report)

Qualifications

- Bachelors Degree, MBA preferred
- Bilingual English/Spanish (required)
- At least 5 years professional experience; with minimum 3 years in a leadership role
- Business minded and very strong at managing details;
- Clear understanding of running a full Profit & Loss and responsibility for revenue and costs.
- Significant experience managing operations in hospitality, tourism, or study abroad programs
- Experience managing and leading teams especially in hospitality-type (24/7) environments
- Must be passionate about client service and delivering above-and-beyond client experiences
- Excellent computer skills including Excel, Word, PowerPoint, Google Docs, and CRM

Salary and Benefits

Peru: $3,000 - $6,000 per month + Monthly Bonus + Annual Bonus

Generally speaking, the Country Manager works Monday - Friday 7:00AM 7:00PM with time for lunch; and whenever business needs dictate the Country Manager should be present. Whereas the Country Manager is not scheduled for weekends, the nature of our programs may require weekend work especially Sundays during peak times of the year.

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Company Details

Company/Organisation:
Maximo Nivel International
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