Academic Support Manager

Deadline: Tue 20 Apr 2021 00:00:00 UTC
  • Deadline: Tue 20 Apr 2021 00:00:00 UTC
  • United Kingdom: L3 9TX.
  • Kaplan International
  • Experience: NOT APPLICABLE
  • Positions: 1
  • Degree Required

Job Summary

The Academic Support Manager works alongside the DoS to support the teaching team and assist with academic administration and the delivery of K+ products and services. They deliver well planned, engaging and successful lessons in line with the KIL Teaching Standards. They ensure all students have the best Kaplan Experience through top quality customer service.

Details of Position



To assist the Director of Studies in the organisation and delivery of academic weekly duties such as testing administration and invigilation, inducting new students, stocktaking of resources, checking student reports, assisting with management of the study centre, monitoring and reporting on student attendance, issuing warnings and any other administrative processes that support the smooth running of the academic department
To process individual student reports
To keep accurate and up to date records of work including materials used in class
To complete the attendance portal within 10 minutes of each lesson starting (or returning from break) and report any absences according to school procedures


To conduct regular tutorials in accordance with the KIL Independent Learning policy
To plan, prepare and deliver lessons in accordance with the standards outlined in the KIL Teaching Standards
To set homework in line with school policy including exercises on K+ Online and ensure all homework is returned within 1 week
To teach a lesson bank of up to 21 hours per week plus additional cover where necessary


To assist the Senior Teacher/DOS in carrying out MENA support duties to ensure all sponsors requirements are fulfilled
To contribute to the development of KIL materials though trialling and feedback
To produce personalised 5 weekly reports on student progress
To promote independent learning via needs analysis, tutorials, support and reports
To write lesson plans as and when requested by the Director of Studies for example for twice yearly formal observations, inspections or professional development purposes

Customer Service

To provide exceptional customer service to both internal and external customers at all times
To take part in the reception cover rota and assist students with admin as well as academic queries as and when required
To take part in the induction of new students, ensuring the induction is delivered with the customer journey in mind
To be helpful and courteous to students and their representatives


To have a good working knowledge and understanding of procedural documents and KIL policies relevant to the role
To be familiar with all British Council inspection criteria relevant to the department
All employees of Kaplan International English have a responsibility for data protection. They are obliged to undertake training and have a duty to adhere to our Data Protection policies


To answer the telephone in a prompt, polite manner and field calls appropriately
To attend the teachers meeting once per week and take minutes, if required
To be proactive about both your personal and professional development including attendance/completion of all compulsory training sessions and to actively participate in any training offered
To undertake other duties as deemed necessary by line manager

Sales & Marketing

To develop a good knowledge of KILs courses and services in order to deal effectively with day-to-day queries from existing and prospective customers

Social Programme

To manage the design, provision and promotion of an interesting, varied, well-attended and profitable social programme both in and out of the school in line with best practice guidelines and risk assessment procedures
To research, set up and develop good working partnerships with tour operators and venues in the local city and in the UK and constantly review and evaluate the range of offerings and suppliers for quality of service and value for money
To actively lead or organise staffing for all events, if necessary
To promote the social programme to all students as an integral part of their learning experience


To take part in the 24-hour emergency phone rota if required
All members of the school team are responsible for all aspects of our students safeguarding and welfare in conjunction with the wider school and company management teams



Bachelors degree
TEFLI Status - For example via a CELTA or equivalent


TEFLQ Status - For example via a DELTA or equivalent
Qualified EFL examiner status (Cambridge/IELTS)



Experience in administration work (preferably in an ELT environment)
Experience in developing learner autonomy
Experience in effective student counselling and tutorials
Experience in teaching a variety of levels
Experience in teaching exam preparation and/or business classes
Experience in using IWBs in the classroom
Experience in working in a customer-facing environment
2 years EFL teaching experience


Experience in student assessment


Ability to deal with and resolve a high volume of queries efficiently
Ability to develop learner autonomy with students
Ability to find and present solutions to problems
Ability to motivate others to achieve goals
Ability to relate to and build rapport with international students
Ability to teach effectively, achieve results and inspire students to learn
Ability to use initiative when required
Ability to work effectively on an individual basis and as a member of a team
Excellent communication skills
Excellent IT skills including MS Office
Excellent organisation skills and ability to multitask, manage conflicting priorities and meet deadlines
Exceptional customer service ethos
High level of patience and approachability
High level of self-motivation and a commitment to personal development
Knowledge of IWB programs and educational technology
Strong attention to detail and high level of data accuracy

Salary and Benefits

£17,000 per annum

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Company Details

Kaplan International
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Job Location

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