Service Manager Trainee ( ESL/EFL Head Teacher )

  • Deadline:
  • China: Beijing, Shanghai, Guangzhou, Shenzhen, Hangzhou, Nanjing, Tianjin, Wuxi, Qingdao, Suzhou, Foshan.
  • Wall Street English(China)
  • Experience: 2 YEARS
  • Positions: 30
  • Degree Required

Job Summary

We are currently seeking an experienced professional to join our team, SMT(ESL Head Teacher) will be trained to be a qualified center Service Manager (SM) to provide leadership to the center service team.

Please let us know your city preference in your cover letter.

Details of Position

SMT (ESL Head Teacher) will be trained to be a qualified center Service Manager (SM) to provide leadership to the center service team. SMT will work closely with SM and center service staffs (Foreign Teachers (FT), Study Advisors (SA) and Customer Service Assistants (CSA)).

Average of 20 teaching hours & 20 SM Preparation hours per week (Schedule distribution subject to center and training requirements).

We are currently seeking an experienced professional to join our team, your journey can start today.

Wall Street English (China) has over 70 centers in 11 cities: Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin, Qingdao, Hangzhou, Nanjing, Foshan, Wuxi and Suzhou.
Please let us know which cities you are most interested in working in in your cover letter.

Principle Responsibilities:

1. Demonstrate ability to teach excellent classes incorporating Wall Street English (WSE) methodology.
2. Develop familiarity with core and supplemental WSE classes and products.
3. Build rapport and respect among students and colleagues.
4. Develop an understanding of SM responsibilities and daily/weekly/monthly tasks.
5. Develop a comprehensive knowledge of WSE Service KPIs.
6. Continue to balance FT teaching responsibilities with professional development.
7. Understand the roles and tasks of center SAs and demonstrate an ability to evaluate SA performance.
8. Understand the roles and tasks of center CSAs and demonstrate an ability to evaluate performance.



1. At least 2 year management experience in multi-national company, education sector preferred;
2. A passport from an English Native Speaking country (United States, Canada, New Zealand, Australia, United Kingdom, South Africa, Ireland - visa requirement)
3. Teaching certificate: CELTA or equivalent, an excellent teacher is preferred;
4. Bachelors degree or above;
5. Strong communication skills;
6. Strong leadership capability;
7. Win-win thinking, ability to handle complaints;
8. Able to work under pressure;
9. Able to working flexible schedule;

Salary and Benefits

- Basic salary: CNY 20,000-22,000 depends on location & background
- Bonus: CNY 2,000 based on the focused months.
- 100% of Z visa and work permit costs are covered, agency assistance for Z Visa application.
- Full coverage medical insurance.
- 11 days of Chinese national holiday plus 10 days of paid leave.
- Mandarin Chinese lessons for beginners.
- New hire training, plus ongoing seminars and workshops.
- Student and staff referral bonus system.
- Private airport pickup and transportation upon arrival.
- Teachers are put up in a hotel for up to 10 days fully paid upon arrival,0

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Company Details

Wall Street English(China)
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