Thu Apr 26 23:01:52 GMT+00:00 2018

*URGENT* Service Manager/Director of Studies ~26,000 RMB/month after tax + Free

Deadline: Thu 31 May 2018 00:00:00 GMT
  • Deadline: Thu 31 May 2018 00:00:00 GMT
  • China, ruian,wenzhou, zhejiang
  • Kiddie English
  • Experience: 3 YEARS
  • Positions: 1
  • Degree Required

Job Summary

At your Center, the SM is one of two core managers that strive to serve our clients and promote Center growth. Your leadership, knowledge, and experience will be invaluable to your Centers success. You will lead the delivery of service, experience, success, and satisfaction for the students and families. As the ambassador of educational excellence, youll be responsible for managing the Service Team, comprised of Foreign Teachers and Chinese Teaching Assistants, ensuring that they p

Details of Position

Cross-functional Management
Hold daily and weekly status meetings with the Center Director, to maintain synergy between the Service and Sales Teams
Coordinate support from the Sales Team to help the Service Team design specialized classes, monthly events, participate in marketing initiatives, etc.
Coordinate with the Center Manager to achieve Center Performance Goals (CPGs)
Hiring, Training, and Onboarding
Coordinate recruiting efforts for the Centers Foreign Teachers and Teaching Assistants
Coordinate new teacher training, ensuring quality and consistency
Maintain teaching staff numbers and allow for proper onboarding and handover
Teaching and Academic
Teach <12 hours per week while meeting the operational demands of your Center
Promote team spirit, creativity, enthusiasm, responsibility, and a professional attitude
Maintain student enjoyment, behavior, and safety and respond to any emergencies
Hold weekly Service Team meetings to address problems and keep your team up to date
Conduct teacher performance reviews, provide feedback, and support development
Coordinate with Service and Sales Teams to ensure against student absenteeism
Teacher Welfare
Monitor and maintain your teachers emotional wellbeing and local comfort/stability
Be the bridge between their home country, working for Kiddie English, and life in China
Coordinate FT visa applications with the Center Director and TAs


Service Manager Profile
1. Be inspiring, supportive, responsible, and have a deep dedication to leadership
2. Have excellent interpersonal skills patient, responsive, and empathetic
3. Have +3 years of teaching experience
4. Hold at least a Bachelors Degree from an accredited university (higher education is preferred)
5. Hold a TEFL/TESOL/CELTA etc. certificate
6. Management experience is a plus (within the education sector is preferred)
7. Can provide a clean criminal record check

Salary and Benefits

Compensation & Schedule
Employment contract is for a 2-year commitment and all payments listed are after tax
~26,000 CNY after-tax (over 33,000 CNY before tax) total monthly salary
- 20,000 CNY monthly salary
- Generous recruitment and staff renewal bonus structure
- Up to 2,000 CNY monthly performance bonus
Free accommodations in a private apartment
8,000 CNY annual bonus (paid upon the completion of each 12-month segment)
23 days paid annual leave
Flexible schedule
- Flextime work hours, between 40-50 hours/week (as needed by your Center)
Free work (Z) visa
Free insurance

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Company Details

Kiddie English
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