Young Learners Programme Manager - Brighton

Deadline: Thu 01 Mar 2018 00:00:00 GMT
  • Deadline: Thu 01 Mar 2018 00:00:00 GMT
  • United Kingdom, Brighton Ovingdean (BN2 7BJ)
  • EC English Language Centres
  • Experience: 1 YEAR
  • Positions: 1
  • Degree Required
  • Short Term/Summer job, Residential

Job Summary

The YL Programme Manager leads the summer team in the delivery of all aspects of the experience and product, financial and commercial management, with a strong focus on customer service quality. Attention to detail and great communication is central to the role to ensure we deliver on our primary purpose of helping students succeed in a global community.

Details of Position

Location: Brighton Ovingdean (BN2 7BJ)
Start Date: Mid June (9 Week Contract)

EC Young Learners Programme : The EC family all around the world is dedicated to creating and providing top quality English language programmes for juniors in the best destinations all the while making sure our young students are safe, happy, and making memories they will treasure long after they have returned home.

Position Summary:
The Programme Manager is responsible for the Young Learner Summer Operations at our summer location in Brighton. This role is responsible for leading and managing all aspects of the Summer Centre to ensure that company strategic objectives are met.
The YL Programme Manager leads the summer team in the delivery of all aspects of the experience and product, financial and commercial management, with a strong focus on customer service quality. Attention to detail and great communication is central to the role to ensure we deliver on our primary purpose of helping students succeed in a global community.

Key Responsibilities:
-Ensuring that consistently excellent customer service is delivered to the students in all aspects of their experience identifying areas of improvements through use of the tools and data provided, to ensure EC provides a clear differentiation in its customer service delivery.
-Responsible for the preparation and delivery of budgets, with continual tracking of financial performance and implementation of remedial actions as necessary to ensure delivery of agreed financial, academic and customer KPIs
-Responsible for ensuring efficient use of resources in all aspects of the running of the Centre.
-Responsible for ensuring all internal and external (local legislation, authorities and accrediting bodies) compliance requirements are met, with accreditation of the highest order obtained on inspection
-Ensure timely and accurate reports are delivered as requested by the management team.
-Ensures that the right mechanisms are in place to ensure the welfare of the students
-Excellent communication skills
-Ability to multi-task
-Excellent time management

Qualifications

Education Required:
-To Degree Level
-Fluent in written and spoken English

Education Desired:
-Customer Service Management Qualification
-Fluent in another language

Experience Required:
-Experience in a similar managerial role in a customer focused business

Experience Desired:
-EFL / Managing residential summer programmes
-Health & Safety
-Service Management
-Admin experience
-Experience working with Young Learners

Job Specific Competencies:
-Integrating Information
-Empowering Teams
-Accomplishing Targets
-Structuring Tasks
-Being Resilient

Salary and Benefits

Benefits:
-Accommodation available in all locations.
-Competitive salary
-Structured and established YL systems and procedures
-Excellent facilities and resources

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Company Details

Company/Organisation:
EC English Language Centres
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Website:
Click here to visit the EC English Language Centres website

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