Young Learners Programme Manager - Brighton
- Deadline: Thu 01 Mar 2018 00:00:00 GMT
- United Kingdom, Brighton Ovingdean (BN2 7BJ)
- EC English Language Centres
- Experience: 1 YEAR
- Positions: 1
- Degree Required
- Short Term/Summer job, Residential
Details of Position
Start Date: Mid June (9 Week Contract)
EC Young Learners Programme : The EC family all around the world is dedicated to creating and providing top quality English language programmes for juniors in the best destinations all the while making sure our young students are safe, happy, and making memories they will treasure long after they have returned home.
The Programme Manager is responsible for the Young Learner Summer Operations at our summer location in Brighton. This role is responsible for leading and managing all aspects of the Summer Centre to ensure that company strategic objectives are met.
The YL Programme Manager leads the summer team in the delivery of all aspects of the experience and product, financial and commercial management, with a strong focus on customer service quality. Attention to detail and great communication is central to the role to ensure we deliver on our primary purpose of helping students succeed in a global community.
-Ensuring that consistently excellent customer service is delivered to the students in all aspects of their experience identifying areas of improvements through use of the tools and data provided, to ensure EC provides a clear differentiation in its customer service delivery.
-Responsible for the preparation and delivery of budgets, with continual tracking of financial performance and implementation of remedial actions as necessary to ensure delivery of agreed financial, academic and customer KPIs
-Responsible for ensuring efficient use of resources in all aspects of the running of the Centre.
-Responsible for ensuring all internal and external (local legislation, authorities and accrediting bodies) compliance requirements are met, with accreditation of the highest order obtained on inspection
-Ensure timely and accurate reports are delivered as requested by the management team.
-Ensures that the right mechanisms are in place to ensure the welfare of the students
-Excellent communication skills
-Ability to multi-task
-Excellent time management
-To Degree Level
-Fluent in written and spoken English
-Customer Service Management Qualification
-Fluent in another language
-Experience in a similar managerial role in a customer focused business
-EFL / Managing residential summer programmes
-Health & Safety
-Experience working with Young Learners
Job Specific Competencies:
Salary and Benefits
-Accommodation available in all locations.
-Structured and established YL systems and procedures
-Excellent facilities and resources
EC English Language Centres
More Company Information
EC is a market leader in the English language industry. We take pride in providing top quality service to our customers which, through constant improvements and innovations, touches the lives of thousands of people every year. Our business is a very human business and one that encourages self-expression, opinion and input from each and every one of our employees. Find out more about careers with EC.
Click here to visit the
EC English Language Centres website
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