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     Posted: Wed 3rd Sep 2014 15:51 GMT   Add to My Jobs' FolderAdd to My Jobs' Folder
    Senior Administrative Officer
    Liverpool International Language Academy
    Location Liverpool, United Kingdom
    Deadline Friday 12. September 2014
    Experience 1 year
    An opportunity has arisen to work in the Administrative Office of LILA* - a private English Language school based in Liverpool city centre.
    The post holder will co-ordinate the Admissions team throughout the application stage of the admissions process and will ensure that the finance aspect of the process is accurate.
    In particular, the post holder will be responsible for dealing with email enquiries and agents/accounts relating to the application process and ensuring the swift inputting of paper applications and document scanning. The role holder will also handle telephone and in-person enquiries, and the on-going communication with applicants as the admissions cycle progresses (including visa arrangements and the collection and verification of qualifications).
    As Senior Administrative /Finance Officer, the post holder will mentor lower level Administrative Officers and will provide training and monitoring to ensure work is error free.
    The successful applicant will need office and finance experience, ideally within the EFL sector. You will need to be patient, friendly, welcoming and possess excellent communication skills, be computer literate and able to demonstrate close attention to detail. You must have a strong record of excellent ‘customer service’, preferably with evidence of working with people from across the globe. Knowledge of Tier 4 visa arrangements will be an advantage, as would some knowledge of EU and international qualifications.
    You will need to show flexibility, working as part of a team, and be prepared for the more routine aspects of the role. Please note that the pattern of work in the Admin department means there is a holiday embargo for admin staff during June and July.

    -To co-ordinate the front of house administrative team in processing enquiries and bookings.
    -To implement and adhere to quality control checks
    -To ensure the financial aspect of a booking is accurate
    -To ensure, where possible that enquiries are responded to within 24 hour turnaround deadline
    -To attend team meetings as required
    -To report to Sales and Admissions Manager and Operations Director re daily workflow/issues as requested
    -To be familiar with and apply UKBA rules re student visa application requirements
    -To ensure student ID is collected and recorded as required
    -To train and monitor other members of the admissions team and ensure work is error free
    -To be the first point of contact for admissions related queries or issues
    -To delegate admissions tasks fairly and appropriately amongst the team
    -To liaise with academic management regarding requests to curtail, amend courses etc.
    -Other adhoc administrative duties as required



    At least one year’s experience in an administrative setting, ability to work with Microsoft packages and databases
    Experience of finance related administration and ability to reconcile bookings to finance
    Ability to multi task
    Ability to work efficiently and independently in a busy, fast paced environment
    Excellent written and verbal communication skills
    Experience of delegating and co-ordinating a small team


    Ability to speak other languages
    A finance qualification
    Experience of working in the language school sector
    Experience in working with non-native speakers
    Experience in client care

    Hours of work: 8.30-17.00pm
    Salary: £18K gross per annum
    Start date: ASAP
    Expression of interest immediately and formal applications by 12th September 2014 by way of CV and covering letter to Victoria Lee

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    Address New Barratt House
    47 North John Street
    Liverpool, L2 6SG - United Kingdom
    Click here to visit the Liverpool International Language Academy website
    Telephone +44 151 7070909
    Fax +44 151 7070909
    Contact person Andy Lewis, Director of Studies
    Apply for this job now! The advertiser will have selected to receive your application by either InstApply, as a file attachment or direct to a customised application form. If you are not already registered, you can register your resume here. Please ensure you have the appropriate legal status for employment in this country.
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