Accommodation and Welfare Co-ordinator

Applicants with the appropriate legal status for employment in the European Union preferred
  • United Kingdom, Paignton
  • LAL London
  • Experience: 3 YEARS
  • Positions: 1

Job Summary

Summary:
This role is to undertake the day-to-day tasks regarding the accommodation and welfare of students
Location:
Paignton, Devon
Line Manager:
Operations Manager
Hours of work/contract type:
37.5 hours per week, permanent, evenings and weekends may be required

Details of Position

Main Responsibilities and Tasks:
To deal with students welfare needs.
Liaise with host families to find appropriate solutions to the students problems.
To inspect existing and new host families according to the British Council regulations where needed.
To be responsible for the recruitment of host families.
To book students into accommodation prior to their arrival.
Deal with availability requests promptly.
To ensure host family literature related to welfare and accommodation is current and available.
Liaise with International Group Leaders with regard to the welfare of the students in their charge.
Arrange any student moves and accompany them if necessary.
To meet and greet students on arrival.
To liaise with external individuals and organisations (such as airport representatives, accommodation providers, social services, emergency services, etc.) over all issues related to the welfare of students.
To provide administration and record keeping relating to welfare and accommodation ensuring that host family information, DBS checks etc are kept up to date.
To arrange doctor/dentist/hospital/police appointments as required and accompany students as/when required.
To run host family payments and deal with any queries or problems.
Provide cover for emergency line on a rota basis.
To support all areas of Student Services.
To carry out any other duties as may be reasonably assigned.

Qualifications

Person Specification:
(Essential)
Qualifications
a) GCSE Maths and English pass or above or equivalent
Experience
a) General office administration experience
b) Experience of use full range of Microsoft Office Suite
c) Customer Service experience
Skills, Knowledge and Abilities
a) Ability to work on own initiative as well as part of a team
b) Excellent customer service skills
c) Well organised
d) Able to make rational decisions under pressure
e) Responsible and reliable
f) Enhanced DBS clearance. Suitability to work with children
Personal Attributes
a) Ability to work on own initiative as well as part of a team
b) Excellent customer service skills
c) Well organised
d) Able to make rational decisions under pressure
e) Responsible and reliable
f) Enhanced DBS clearance. Suitability to work with children
(Desirable)
Qualifications
a) Customer Service qualifications
b) University degree in any discipline
c) First Aid certificate
Experience
a) Experience working in a similar position.
Skills, Knowledge and Abilities
a) Ability to speak and write in languages other than English
b) Full driving license
Personal Attributes
a) Ability to speak and write in languages other than English
b) Full driving license
Competitive Salary
Job Type: Permanent
Salary: £18,000.00 /year

Salary and Benefits

Salary: £18,000.00 /year
30 days Annual Leave per annum

Company Details

Company/Organisation:
LAL London
More Company Information
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Telephone:

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Website:
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